Privacy Policy

1. Data Controller

Complete Vocal Center
Represented by: Maria Francisca Castro San Martin
Address: Herbststraße 27, 13409 Berlin, Germany
Email: completevocalcenter@gmail.com

 

2. Personal Data We Collect

Depending on how you use our website, we collect the following data:

• First and last name

• Email address

• Phone number

• Address (street, city, postal code, country)

• Data submitted via forms (contact, newsletter, bookings)

• Usage data: IP address, browser type, pages visited, visit duration, device type

 

3. Purpose of Processing

We use your personal data for the following purposes:

• To provide and improve our website

• To respond to inquiries submitted via forms

• To send newsletters and informational communications (with prior consent)

• To manage payments via external providers (PayPal, Stripe)

• To analyze user behavior on our website

• To display embedded content (YouTube, Instagram)

• To comply with legal obligations

 

4. Legal Bases under GDPR

We process your data based on:

• Art. 6.1(b) GDPR: performance of a contract or pre-contractual measures

• Art. 6.1(f) GDPR: legitimate interest (security, analysis, website improvement)

• Art. 6.1(a) GDPR: consent (e.g., cookies or newsletter)

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

We use:

• Necessary technical cookies

• Analytics cookies (Google Analytics)

• Marketing cookies (Facebook/Meta Pixel)

• Third-party cookies (YouTube, Instagram)

A cookie banner appears when entering the website, allowing users to accept or reject these technologies.

 

6. Third-Party Services We Use

The following providers may access personal data only as needed to perform their functions:

• Google Analytics
  Analysis of user behavior.
  Privacy Policy: https://policies.google.com/privacy

• Facebook / Meta Pixel
  Marketing, remarketing, and statistics.
  Policy: https://www.facebook.com/policy.php

• YouTube
  To display embedded videos

• Instagram
  To display embedded or social content

• Newsletter (Mailchimp / MailerLite or other providers)
  By subscribing, you consent to the processing of your data for informational purposes

• Payments (PayPal / Stripe)
  To process payments.
  We do not store card data

• Contact Forms
  Submitted data is used exclusively to handle your inquiry

 

7. Transfers to Third Countries

Some providers (Google, Meta, Mailchimp, etc.) are located in the USA.
Data transfer occurs only if:

• Standard Contractual Clauses (SCC) are in place, or

• You have given explicit consent

 

8. Data Retention

We retain personal data only as long as necessary to fulfill the purpose or as required by law.

Usage data is generally kept for a short period unless needed for security or legal compliance.

 

9. Your Rights as a User

You can exercise the following rights:

• Right of access to your data

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to withdraw consent at any time

To exercise your rights, contact us at:
completevocalcenter@gmail.com

 

10. Protection of Minors

Our website is not intended for persons under 13 years of age.
We do not knowingly collect data from minors.

 

11. External Links

Our website may include links to external websites.
We are not responsible for the content or privacy policies of these sites.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
The current version will always be available on this page.

 

13. Contact

If you have questions about this Privacy Policy, please contact us at:
completevocalcenter@gmail.com